This policy also describes choices we provide for you to access, update or otherwise take control of the personal data that we process.
We collect, process and analyze the data to provide you with the services available via our Websites and to provide other information or services including valuable information, offers and services to travelers, meeting planners, the travel trade or those interested in travel to United Arab Emirates and in related travel, leisure, cultural, lodging and entertainment or services available through our partners.
If you have questions about this policy, our data use or any of your rights, you may reach our Data Protection Officer (“DPO”) and our dedicated team by contacting us at [email protected] This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
If you would like us to delete your personal information (except for information that we keep for record-keeping purposes) and/or remove your name and address from promotional lists or to place your name on our “do not contact” list, you should contact our DPO at the email listed above.
Please note that requests to update your personal information preferences may take up to 30 days if sent by email and six weeks if by mail (at the address listed below). Requests for access to data that we keep or deletion of data may also be directed to our DPO at [email protected]
Information that we collect includes information that you may give us by using our Website(s), filling out forms on our Website(s); corresponding with us by phone email, online or otherwise; downloading an application or registering on one of our Websites; interacting with our Website(s) by subscribing to a service, e-newsletter, entering a competition; sharing information from one of our social media platforms or reporting a problem with our Websites.
The types of personal information that we process or have access to may include:
In addition, we may automatically collect the following information from your visits to our Websites:
Information may be received about you when you agree to provide us with information or when you access our Websites (as described above).
If you use our Websites or agree to provide data by opting in to receiving further information or services from us by creating an account or subscribing to our e-newsletter or following our social media platforms, we may use the data you provide to update, expand and analyze the accuracy of our records, identify new customers, and provide information and services that may be of interest to you.
Cookies help us serve you better. We collect information that does not identify you personally other than identification of your computer or browser. We do not collect any personal information that you do not provide to us other than via cookies or similar tags. Cookies or tags are pieces of information placed in the settings of your web browser by a website server to identify your computer when you return to a website. This information is used to track visitor use of the website and visitor behavioral patterns. Whenever a site welcomes you and tailors data to your specifications, it is reading a cookie or tag left in your browser and identifying information that you may have registered during previous visits, your geographical location or your viewing preferences based on sites you visit.
Your Internet browser can be set not to accept cookies; however, in some cases, this may result in some website features not functioning correctly. Please see www.aboutcookies.org for more information.
From time to time, we may use the information that we collect for internal or external marketing and promotional purposes or analytical purposes. For example, we may send you our monthly email newsletter about Dubai events and special offers and we may email you about promotions and surveys.
We may also use IP addresses to analyze trends, help us administer the website, track the movement of visitors and gather broad demographic information for aggregate use. We will not directly use IP addresses linked to any other personally identifiable information.
We may share aggregated demographic information with third parties, but this information is not linked to any personal information that can identify you or another individual person other than IP address. No personal information is disclosed by us in this manner.
We use third-party advertising companies to serve ads when users visit our Websites and advertisements. These companies may use information (not including name, address, email address or telephone number) about visitors to our Websites to provide advertisements about goods and services of interest to such visitors.
If you would like more information about this practice and to know your choices about not having this information used by these companies (or others we may add), please visit the privacy policies of the following companies (and check here for updates):
Also, we may occasionally provide your contact information to our partners and affiliates who may, in turn, send you information by, for example, mail or email about their products and services.
On occasion, we may offer a special promotion (such as a sweepstakes, contest or a free subscription to goods and services) on the website in conjunction with a third-party service provider, sponsor or promotional partner, and share your information with that third-party service provider, sponsor or promotional partner so that it can send you other special promotions it offers and in those instances, we will inform you of the identity of the third-party partner.
We store your information in a secure environment, compliant with industry standards and best practices. In addition, we use appropriate and effective methods to safeguard your personal information by implementing security procedures to protect your privacy such as encryption and risk analyses.
We do not actively encourage use of our website by children or market or direct advertising to those under 16. You agree that you are over 16.
We will notify appropriate authorities and, as may be required, you of a personal data breach without undue delay if there is a high risk of harm based on the type of information and breach or provide notice in an appropriate manner where the breach does not pose a high risk of harm.
By email: [email protected]